Resources for charities and not-for-profits during the Coronavirus pandemic

It’s probably fair to say that it’s an uncertain time for the not-for-profit sector. The Coronavirus pandemic has affected organisations in different ways, depending on their activities, their size or how they’re funded. Some have had to suspend their activities; others have continued but scaled down; some have had their income streams completely dry up; others have faced an unprecendented increase in demand. Odds are also that added into that mix have been the challenges of doing things differently, loss of staff or volunteers due to sickness, shielding or furlough, and mental health implications.

Reassuringly, people have come forward in their droves to help in their community; this is very welcome and many of us are beginning to think about how this impetus is best harnessed as we enter new phases. The increase in volunteering could pose challenges in itself as organisations try to ensure that people volunteer safely.

I wanted to bring together some of the useful things we’ve been sharing to help not-for-profits over the past few months, share what’s coming up and pose some questions for us to explore over the next few months.

I’ll start with what’s coming up.

Next week is Small Charity Week and there are lots of events listed on the Small Charity Week website. We’re hosting three events next week.

Virtual drop in SCW

On Tuesday, we’ll host a virtual drop-in for small charities, voluntary groups & nonprofits. We can chat about anything to do with running a not-for-profit. We’ll also be joined by Jade from Severn Trent Community Fund and John from The National Lottery Community Fund.

Charity governance code SCW

On Thursday, we’ll run a brief training workshop on the Charity Governance Code to help trustees understand their role. It will be most useful for trustees of registered charities or people who are thinking of registering their organisation as a charity.

Sector catch up

And on Friday, we’ll host a sector catch up for charities, voluntary groups and other nonprofits. An opportunity to network, to catch up with developments and to discuss moving forward through the Covid19 pandemic.

NCVO (National Council of Voluntary Organisations) is also hosting a webinar on ‘Building organisational resilience: things for small charities to consider‘ next Wednesday.

This builds on the excellent series of webinars NCVO has produced on a whole range of topics, from protecting people, financial planning and making decisions during the Coronavirus pandemic. The webinars are all recorded and published on Youtube, so don’t worry if you’ve missed any; you can access them here.

I recently caught the recent NCVO webinar on ‘Board leadership: Supporting your charity through the next phase of the Coronavirus pandemic’

It encourages you to think about where your board of trustees are currently. Have they been helping out with delivery recently? It’s important to understand where the board is so that it can move on from emergency / survival stage and into the next phase; easing the board from management into governance and setting the charity’s direction will be important. And if planning might seem a futile exercise at the moment, there are some tools and tips for planning during uncertain times.

Finally, in case you missed our updates on our news page and in our regular email bulletin (you can sign up to that here), here’s a round up of the things we’ve put together over the last few months. The first two links are still regularly updated as the situation is changing quickly:

Help for not-for-profits

This resource covers

  • government guidance on working and providing services during the pandemic
  • guidance on governing your organisation, holding meetings, AGMs and other legal compliance matters
  • HR tools
  • financial help

It is regularly updated and visiting the page will always give you the most up-to-date version.

Funders for Covid-19

Covid19 funding

This is a comprehensive list of funders that have grants programmes for projects that will support the community during the ongoing pandemic.

It is regularly updated and visiting the page will always give you the most up-to-date version.

Helping in your community during Covid-19

community_action_response_facebook

For both individuals who want to help and groups that have been taking on more volunteers during the period. This contains

  • hints and tips for what individual volunteers can do to keep themselves and others safe
  • ideas for what people can do to help depending on their circumstances
  • help and resources for groups that involve volunteers covering safety, confidentiality, lone working guidance and more.

We are still offering one-to-one support to Dudley borough groups. We can offer this support either by email or by online meetings. We do have quite a bit of demand so we appreciate your patience on this; please don’t hesitate to make contact with us!

#VolunteersWeek2020 – A round-up of our virtual week of celebration and a heartfelt thank you to all our volunteer stars!

This week we’ve been celebrating #VolunteersWeek2020 and saying a special thank you to volunteers who have been supporting their communities through our six virtual Covid-19 support networks across Dudley borough. These incredible volunteers have worked tirelessly to support local vulnerable people, and those self-isolating or shielding, helping with medication collections, essential shopping, or simply befriending to lessen feelings of isolation, loneliness and uncertainty during these difficult times.

We’ve heard so many heart-warming stories of kindness, companionship and newfound friendships. We’ve also heard how volunteers have gone the extra mile to help people to feel a little bit of normality during lockdown, including deliveries of Friday night fish and chips! Volunteers have responded with such positivity and we’ve seen overwhelming acts of kindness.

As Volunteers Week draws to a close, we look back at just a handful of some of the wonderful stories shared by volunteers and our staff. We also want to pass on the many warm messages of thanks that we’ve received on behalf of the people supported. Many have said how incredibly grateful they are to have had the support of volunteers through these uncertain and difficult times. (Visit our Dudley CVS Covid Heroes Awards 2020 page to find out more about how to nominate your Covid hero/es.)

On Wednesday, Becky, our Small Groups Officer, shared a story about Stourbridge Covid-19 Community Support Group, a brand new mutual aid group that has been working with us since the beginning of lockdown. The group has more than 200 volunteers making shopping trips, collecting medications or offering companionship over the phone. Read the full post here

We’ve shared the stories of volunteer stars, Sheila, Phil, Sam, Sharon, Francesca, Dave, Jayne and Steve, talking about their volunteer experience and how it’s made a difference their lives and the lives of others. Here are some of those stories… 

 “I was quickly matched up with three people who needed help with their shopping.  When I first rang to introduce myself, I was a little nervous but we soon started to get to know each other.  We have now got into a lovely little weekly routine starting with a chat for the shopping lists and a chance to find out a little bit more about each other.  My Mum is vulnerable and lives in Shrewsbury so when we went into lockdown I knew that my sister would take care of her but I felt a bit useless. So, I started this process to help where I could.  What I didn’t expect was to find three different, lovely people who are so grateful of my help but, in turn, have also helped me through these strange and unprecedented times by giving me a sense of purpose.

I feel like we have sailed a path through these stormy waters together and we will keep going until we are able to step out onto a safer shore having battled this storm in the best way we can, with care and kindness for each other. We will never forget one another and I hope one day, when all this is over, we may be able to sit down and have a proper conversation over a nice cup of tea.”

Sheila Jones, volunteer.

Read more…

Nothing is too much trouble for Phil, and over the last 10 weeks, he has supported a number of people with their weekly shopping trips along with undertaking on average two medicine collection runs per week.

“I have volunteered for Operation Santa with my wife Sarah and when I heard Dudley CVS needed help during this current crisis I offered my help.

I was allocated an area and my role is mainly collecting and delivering prescriptions for vulnerable residents living in my local area. I’ve also been asked to help with some shopping and I shop for one lovely old couple every Thursday Morning.

I have earned the role of  ‘go-to source’ for any emergency requests as I am always willing and happy to drop everything and get the job done, and now have the nickname Thunderbird 1!

I have enjoyed meeting people living in my local area and also establishing a good relationship with local pharmacies. To have a sense of purpose during these difficult times has had a very positive effect on me.”

Read more… 

Volunteer, Francesca, said:

“Volunteering has been good for me too. As someone who struggles with anxiety, it’s pushed me out of my comfort zone sometimes, but it’s been very rewarding.

I’ve met some lovely people that (although our ages may differ) have become good friends. Being forwarded emails of thanks makes me realise how fortunate I am to be able to help others and not be reliant on the kindness of strangers – I try my best for them and it’s good to know they are happy with my efforts. I’ve even enjoyed the shopping experience – it’s been challenging at times, but it’s provided some humorous moments in these strange times.

Equally, the people I’ve delivered to have been so kind and appreciative, it’s put a smile on my face on many days. They may be “stuck” in their houses, but their strength and resilience is inspirational. I hope should they need help once we’re “out” of this pandemic they will know they now have friends in the community who are ready to assist. I believe it’s important we all learn from this experience and gain a sense of community so that we can take some good from it!”

Rose Cook Monk shared her heartwarming story of newfound friendship. An older man she was supporting was rushed to hospital as he had fallen down the stairs of his maisonette. When the nurse asked if there was anyone they could call, Rose was the only person he could think of.

“I ring him to tell him I’m on my way and he puts the money in an envelope – I ask if he’s ok – he always says the same thing “I am now I’ve seen you bless you for looking after me”.

So why after such a short time with such little contact was I his only ‘friend’ – what on earth did this poor Man do before the lockdown? Who helped him? Who did he talk to?

There must be hundreds of people like him out there. Please if you live by an elderly person or even someone living on their own – keep yourself safe – socially distance yourself – but knock on their door – drop a note through their letterbox, check that they are okay. One face, one voice could make all the difference to their day.”

Read more…

Mother and daughter, Sam and Sharon, shared how they have been connecting with local isolated people.

“We have had a number of local residents in Kingswinford and Amblecote we have been shopping for, collecting prescriptions and offering a friendly chat on the phone when they need it.

We feel we have made a difference by allowing vulnerable people to have a connection to the outside world in this awful time. Without the volunteers, they wouldn’t have access to essentials at this difficult time. It has been a very rewarding experience and it’s brilliant to help the community where possible.”

Read more…

Dave has predominantly carried out collections of medication from chemists to deliver to vulnerable people.

“One man, in particular, stated that I was the first person he had seen face to face for a week and it was so refreshing for him. We chatted for about 20 minutes (at a safe distance of course).

I gave him my works number and told him that if he wanted a chat at anytime he could call me. He said that he had plenty of telephone calls but it was just nice to actually see someone and have a conversation.

I also support another Coseley resident who has not left his house since March. He is always very grateful for a quick chat when we deliver anything.​”

Steve and Jayne have been volunteering with Black Country Foodbank. They pay tribute to those wonderful people who are selflessly keeping the country going during the pandemic often at risk to themselves.

“I’ve kept my head down volunteering in the strange world of the Covid crisis but today need to pay tribute to WONDERFUL PEOPLE who give so much expecting little or nothing in return. My dear Jayne of whom I’m always proud has been volunteering with me since the start of the crisis three days a week at Black Country Foodbank with a brilliant group of like-minded volunteers whose only objective is to help those so much less fortunate. Thank you to all.”

Read more…

And, here, just one of the messages of thanks that was sent to us from a lady supported with essential shopping:

“I just wanted to thank you for arranging my shopping requirements, which arrived just after 7.00pm tonight. Your volunteer called me from her car after she had left the shopping on my doorstep, so she followed the separation guidance perfectly. The shopping was spot on, in every respect, and even though I did thank her, may I perhaps ask you to pass on my gratitude to her. I am a little embarrassed that I was unable to even offer her a contribution towards her additional fuel costs. Her voluntary actions have allowed me to relax now, and obviously this also wouldn’t have been possible without the actions of Gemma and yourself. The system works well! Thank you. Ironically, until he sadly passed away last July, for many years I was providing the same service to a 97 year old friend, never thinking that I would need similar help less than a year later. It goes to show that you never know what’s around the corner.”

Our Children, Young People and Families team shared stories of many incredible young people who are making a difference by getting involved to help and support others during this pandemic, delivering meals to families, shopping and collecting prescriptions for vulnerable people, baking cakes for key workers and producing information and resources to support other young people.

Tom an electrical engineer and Chloe a nursery assistant have both been furloughed so have plenty of time on their hands and wanted to help. Tom was clear from the start that he was not a ‘shopper’ and this would be his worst nightmare but he was happy to collect and deliver prescriptions which he did most days. They followed all of the social distancing guidelines and used hand sanitiser after each delivery. People were so incredibly grateful for their help, they got lots of smiles and waves which made it all worthwhile.

Katie is a student at Halesowen College and has been volunteering with Dudley CVS and partners including West Midlands Police for the past 5 years. Katie has a huge heart and passion to help others young or old.  A quick call to Katie any time of day with a chance to get involved will always result in a big yes, what time and where?  Katie arrives every time with a big smile and a huge amount of enthusiasm that is infectious.

During this pandemic volunteers from Black Country Wellbeing Hub, Dudley CVS and DMBC Public Health Colleagues delivered a massive 6000 meals to children across the borough in just 8 days. We calculated that just Katie and driver covered 376 miles and she alone must have jumped out of the car and run up drives to grateful families and smiley children at least 250 times. However this is not the end of Katie’s kindness, she has shopped for a family of 5 who are socially isolating due to their dad being shielded. She was the master of the Tesco scan gun!

Young Health Champion Becky has been busy writing blogs for www.dudleyyhc.wordpress.com. Becky has produced a number of flyers for young people on handwashing, things to do during lockdown and how young people can look after their emotional health.

Another Young Health Champion, Ash, has written a number of blogs providing information on dental hygiene during lockdown and other health-related information. Ash has also been shopping and collecting medication for local residents in Stourbridge.

We just want to finish by saying a heartfelt thank you to all our volunteers who have been supporting their communities through our Covid-19 support networks across Dudley borough. You’re all stars!


 

Why not nominate your Covid Hero/es today!

2020 has been an unprecedented time for us all with the Covid-19 Pandemic and Dudley CVS feels that this year’s awards need to recognise and reflect the outstanding contributions made by both individuals and groups, to support those most vulnerable during these challenging times. We wish to recognise volunteers, paid staff and local groups who have truly gone the extra mile.

Please visit our Dudley CVS Covid Heroes Awards 2020 page and nominate today!

Time to pause and reflect for Volunteers’ Week: A special thank you to volunteers from Stourbridge, Lye and Wollescote

It’s been quite a while since any of our team here at Dudley CVS blogged about our work. The reasons might be obvious; our work has changed beyond recognition since February as we’ve flexed to respond to and help our sector and our communities respond to the Covid-19 pandemic.

But it might be fitting that our first post, now we’ve been able to pause for breath, comes in Volunteers’ Week, which we are celebrating virtually this year. I wanted to celebrate and thank an incredible group of volunteers that has been working tirelessly to support people who may have needed some extra help during lockdown.

The background

In early March, our team started exploring how we might support the sector and help people who might start to come forward to lend a hand safely. We felt that many groups would want to help, that new mutual aid groups would spring up and that people would want to roll up their sleeves. We weren’t disappointed on that score!

We established six virtual Covid-19 support networks which covered the whole borough in six areas along the same geographical lines as our Integrated Plus project. These networks consisted of CVS staff and partners such as the local authority, police, NHS services and other voluntary organisations such as Black Country Foodbank. At the same time, we put a call out for individual volunteers and voluntary groups to sign up with us so that we could ensure that support was co-ordinated.

DCVS Covid 19

Dudley borough didn’t disappoint! We had 600 individual volunteers sign up and we’ve been bowled over that people have stepped up in their numbers to do whatever they can.

Eileen is spending this week sharing stories from our star volunteers who have been giving so much to their communities at the most testing times. I want to share how an army of volunteers have helped people in Stourbridge, Lye and Wollescote in all sorts of ways.

The amazing volunteers!

Through the six virtual networks, we’ve been supporting people who have been disproportionately affected by the pandemic, such as those with long-term conditions, as well as helping those who might be self-isolating or shielding. Networks have been receiving referrals from all sorts of places: GPs surgeries, local authority services, self-referrals to our helpline or the Black Country Radio helpline, Facebook, even from concerned friends and family members in different parts of the country.

While our Integrated Plus colleagues have helped to ensure that services are wrapped around the people that need them, us CVS leads in each area have been matching those volunteers to people that need some extra support with things like picking up medication, essential shopping or telephone befriending. The ideal has been to help foster relationships and promote neighbourly behaviours so that the support is less transactional and in the hope that this relationship continues, though we recognise that people’s circumstances can change.

We’ve been so grateful for any help our borough’s volunteers have been able to offer, whether it’s been a one-off medication delivery or more sustained support. I know that the willingness of so many to help has given us confidence that people are getting support and we hear constantly from the people referred to us that volunteers have been lifesavers!

community_action_response_facebook

In Stourbridge, Lye and Wollescote, the areas I’ve been covering, I’ve been particularly lucky to have the magnificent support of Cat, Emma, Lee and the whole team involved in the Stourbridge Covid-19 Community Support Group, a brand new mutual aid group that got in touch with us as soon as we put the call out for volunteers and groups to work with us.

The group has more than 200 volunteers and is remarkably well-organised, quickly adopting systems and processes to make sure their volunteers and the individuals they support are kept safe. They’ve given me incredible confidence that the people I’m referring will get swift and appropriate help.

As well as responding to the hundreds of referrals I’ve made to them, allocating volunteers to make shopping trips, collect medications or offer companionship over the phone, the Stourbridge Community Support Group has been taking referrals themselves, through their Facebook page or their phone line. They also offer food parcels to people who have found their income unexpectedly cut off. Their support is pretty much around the clock and as lockdown starts to ease, they are still offering help.

I’ve spoken to more than 200 people that have been referred to us for support, some of whom I’ve spoken to more than once or twice and I’ve been really blown away by the connection I’m feeling to people I’ve only ‘met’. I’m sure this is magnified for the Stourbridge Community Support Group, since when I’ve made a referral, I’ve learned that the group keeps in touch with that person to offer ongoing support, which is astounding commitment. Another thing I’ve been struck by is the number of people who have been shielding or self-isolating saying that they would ordinarily be volunteering if their circumstances were different.

In our last network meeting, which has representatives from the Stourbridge Community Support Group, Dudley CVS, Integrated Plus, the local authority, NHS mental health services and other partners, Emma from the Stourbridge Community Support Group asked for some feedback from us so that they could better understand whether there was a continuing need for what they were offering. The responses overwhelmingly showed how services and partners perceived the volunteers’ fantastic contribution as of equal if not greater value! I shared my own gratefulness for the group by sharing an example of how responsive they have been in urgent situations which are not so straightforward. A couple of weeks ago we had a lady referred to us who should have received a government food parcel, which hadn’t arrived, leaving the lady with very little food. I contacted the local authority to try to get to the bottom of what had happened and to set up a food parcel. Given that we were near the end of the day and local authority staff are juggling all sorts of priorities in very challenging circumstances, I also got in touch with the group, since I knew they are constantly checking their referrals email. Within ten minutes, the ever-ready Lee responded to let me know that they would get a food parcel to the lady within the hour. (Our local authority colleagues also responded very quickly and they’re doing a wonderful job within our partnership in really challenging circumstances – it really is a great team effort!)

At the moment referrals have tailed off. This might be a reflection that people have become more accustomed to the situation and got support in place. It could be because there is now a centralised helpline and food distribution hub in place, led by the local authority. But I think it’s in no small part to the incredible volunteers across the whole borough who’ve now built relationships with the hundreds if not thousands of people that were referred to us throughout March and April and are continuing to support them now. We’re so grateful for their willingness to help people in their communities and hope we can harness this positivity as we tentatively find new ways of working.

My usual job is to support people to set up, run and organise their voluntary group, charity or social enterprise. It’s quite a change that I’ve come to rely on a voluntary group over the last few months. I hope that I can return the favour and help the Stourbridge Community Support Group and its volunteers to think about how they can build on the goodwill of the army of volunteers, the connections they’ve made, the people they’ve supported and develop community resilience that outlives the emergency situation. At the very least, I hope to be able to thank them face-to-face someday.

thank you heart text

Photo by Řaj Vaishnaw on Pexels.com

Thank you; you’re all stars.

If you would like to donate to the Stourbridge Community Support Group, to help it continue its work, you can do so here: https://bit.ly/3dtknAl.