The event with the ultimate feelgood factor #dva18

18th October was our annual Dudley Volunteer Awards and as always it was a truly inspirational and emotional evening, celebrating amazing local individuals and groups of volunteers who give their time to grow communities, and support the people who live in them.

The Brierley Hill Civic and Dudley CVS staff teams spent the day preparing the Civic for the event and I think you will agree that it looked fabulous.

Brierley Hill Civic was packed with around 300 guests, including local voluntary, faith, community, statutory and private sector partners, MP’s, Deputy Lieutenants and of course the VIP’s of the evening, fabulous local volunteers and their guests.  All 80 of this year’s nominees were invited along on the evening to receive their certificates and our illustrious Awards Panel selected main awardees and highly commended awards across the nine categories.

A showcase for local talent

We are always fortunate to have talented local people performing at #dva each year and this year was no exception.  Guests enjoyed performances by three entertainers during the evening.

Dancers from Sutton School were the stars who opened the evening.

We were also treated to a stunning performance by Brierley Hill Musical Theatre Youth Group, performing songs from their recent sell-out production of ‘Grease’

Our final entertainer was Malcolm Palmer, a talented ukulele player, who started the Stourbridge branch of the George Formby Society.

 

Say ‘cheese’

We had some wonderful photos taken on the evening and were sharing the event’s highlights through our Twitter feed during the evening.  Unfortunately not everyone came to the group photo call, but I think you will agree that this lovely photo catches the spirit of the evening perfectly.  If you would like to see the photos please click here to visit our special #dva2018 blog page.

Their moment in the spotlight

Once the nominated volunteers had each received their certificate, it was time to focus on the nine different award categories and distinguished local dignitaries were invited to introduce the awards and announce the awardees.

I’ve listed all the main awardees and highly commended for each category, including links to our special blog pages, with photos, video links and copies of the nomination forms, so you can see just what makes these exceptional volunteers so inspirational.

Business Supporting the Community Award

Shaz Saleem from Express Taxis was given a highly commended award for his contributions to local communities and causes.

 

The main awardee for this category was Lee Southerton from Volks Magic in Oldbury, whose mission is to ensure th

at no local child thinks that Santa has forgotten them.  He’s fundraised and collected donations for years and this year has pulled off a small miracle!  His nephew Dale Roberts has donated a VW Mk1 Golf Cabriolet and Lee is running a prize draw at £5 a ticket to win the car and all funds raised will go to this year’s Operation Santa Dudley borough appeal.  He has alr

eady raised £3700 selling tickets are various VW events and the Just Giving page is climbing to £400!  Why not watch the video from Lee’s nominator, telling us just what makes him so special?

Community Action Award

Scott Round was the deserving main awardee and his nominator said:

“Scott is always caring and worries about other people and will always put others first, he works hard and is always a joy to see around the Coseley area, he puts a smile on people’s faces. Scott is passionate about Coseley and all its residents, I cannot think of another person like him he deserves recognition for all he does in fact he deserves a medal.”

There was a joint Highly Commended Award in this category for Jasmine Road Community Gardens and Michael Price from White House Cancer Support.

 

Healthy Communities Award

Riverside House CIC were the inspirational main awardees in this category.  Their nominator said:

“The Riverside volunteers are wonderfully inspirational! They have been supporting a growing number of young people with learning disabilities and autism over the last two years; currently they are working alongside nine young people, all of whom have complex needs, requiring understanding, patience and kill to enable their participation.”

 

Wellbeing Award

Ronnie Wheeler from the Recovery Café was granted the main award in this category. His nominator said:

“Ronnie is an inspiration partly because of the challenges he has had to overcome himself. This has also led to him being compassionate and supportive of the group that access the service. His determination, persistence and commitment has created the group. He inspires others and has built a great team of volunteers to meet the increasing need”

Lyn Head was the worthy Highly Commended recipient for supporting lonely and isolated people at the Chit Chat Club.

 

 

The Black Country Radio arts & heritage award

John Raycord from Dudley Canal and Tunnel Trust was the main awardee in this category in recognition of his passion and commitment. He’s well-known by local boaters using the canal. Please do follow the link and watch the lovely nomination film, telling you all about him. 

Jo Gresswell from Brierley Hill Musical Theatre Company was given a Highly Commended Award in this category and got an even bigger surprise as her group were performing their ‘Grease’ songs at the Awards.

Children, young people and families award

Caroline Smith from Dudley was granted the main award in this category.  Her nominator has done an amazing film, telling us all about what makes her so special, so please do watch it.

Emily Bills was given a Highly Commended award and runs a Special Educational Needs play group, which offers children and parents much needed support

 

Duncan Edwards Sporting Champion award

This year’s Sporting Champion was Anthony Coghlan from Dudley Water Sports Club.

He was recognised for his drive and commitment in developing the club into a true community asset for local people to get involved.

 

Ray McGuirk young volunteer of the year award

“Ray McGuirk, a proud Dudley resident, helped many in his community and particularly those less well off than himself. He was a great supporter of young people, whom he felt so often received unwarranted bad press. As a member of Dudley CVS Executive Committee for many years, it was only natural for him to ask Dudley Lions to sponsor the CVS Young Volunteer Award. This they have done for 14 years, championing the youth of today.

Sadly Ray passed away in December 2014 at the young age of 88, but his work and legacy lives on in this award. He would be immensely proud to have his name associated with the work that these outstanding young people have carried out”.

The Ray McGuirk Award for outstanding Young Volunteer of the Year is a very special award and is given to young people from across our borough, who demonstrate a commitment to making a difference in their local communities and are positive role models to other young people.

This year’s recipients were no exception and were a truly inspirational group of young role models.

The Panel could not choose between two exceptional young volunteers and made a Joint Main Award to Lauren Bollans and Skye Edwards, who are both Young Health Champions for Healthwatch Dudley.

The Panel also chose to make a joint Highly Commended award in this category to two outstanding young volunteers Chloe Sallis and Thomas Southall.   To read more about these simply exceptional young volunteers, please do follow the links to read their nominations and see the wonderful photos from the evening.

 

Gordon Lindsay Award for long service

Our most prestigious award of the evening is this award in memory of our late Chairman Gordon Lindsay, who dedicated his life to volunteering and local causes. The nominees in this category have usually volunteered for at least 25 years and this year was no exception.  Gordon Lewis took the main award for his unstinting long-term commitment to growing and developing Himley Cricket Club.

 

It was an amazing evening, but don’t just take our word for it 🙂

 

 

 

Operation Santa 2018 is go go go! #charitytuesday

Although this year’s appeal will not be launched officially until the end of October, our amazing supporters have already been very busy preparing for what we hope will be another very successful Operation Santa 2018.

Win a car for £5

Yes you did read that correctly!  Last year Lee Southerton from Volks Magic and his lovely team of ‘Santa’s a Gangster’ supporters joined Operation Santa and made a huge impact. After dropping off toys and raising cash donations for last year’s appeal, this year they have taken their support to a whole new level!  Dale Roberts who is Lee’s nephew, has donated a VW Mark 1 Golf Cabriolet and Lee has organised a prize draw, where people can contribute to this year’s appeal by purchasing as many prize draw entries as they wish at just £5 a time. All donations will go to this year’s appeal and the grand draw will take place on 14th December 2018.  Lee and Dale were fundraising on 14th-16th September at V-Dubs in the Valley in Bewdley and raised an incredible £2700 with an auction and prize draw ticket sales. The team also organised a reverse Santa with visitors dropping off toys in the car for this year’s appeal. Wow that’s incredible and will be a huge boost to this year’s appeal!

The link is here for more information: https://www.justgiving.com/crowdfunding/santasagangster2018

 

Taking the plunge

Jayne Bond and Matt Cook from Brierley Hill Civic are doing a parachute jump to raise funds for this year’s Operation Santa too. They’ve already raised almost £300 and we will be sharing pictures from the jump when they do it. This is a really lovely gesture and very brave of Jayne and Matt!

Eleven elves a ‘elping

I’m delighted to announce this year we have three new volunteer ‘elves’ joining the existing team, plus a fourth one who is yet to confirm.  Jayne and Sarah are going to be helping with the grotto and events, and Phil is our new volunteer sleigh driver, helping with collecting donations. Welcome to the team J   The lovely Rose and Andy will be helping us once again, alongside Abi, Mike, Stacey, Simon and Carl.

Spreading the word

By popular demand we have got a dedicated Operation Santa poster this year. We are hoping they will help us spread the word about what we do and whether it’s someone who wants to donate, or an organisation who supports children, young people and their families, they will be able to get in touch. If you can help us by putting up a poster or sharing via your social media feed we would be very grateful.  We also have wishlists with suggested items to donate too, so why not see if your family, friends or colleagues could help this year by collecting donations?

Oh no you haven’t!  Boo Hiss

We do love a good panto and this year will be no exception.  Thanks to our lovely friends at Brierley Hill Musical Theatre Company, who do us a special price on tickets, some lucky local children will be enjoying a visit to Brierley Hill Civic Hall to see Rapunzel in January 2019.

Date for your diary – 23rd May 2019

After the runway success [hope you like the pun!] of last year’s fabulous fundraising fashion show in May 2018, I’ve taken the plunge and booked another date in the Civic’s diary for 2019. We raised just short of £1000 in ticket sales, tombola, auction and sales on the night, which is a huge amount of money for the appeal. So far I’ve booked Eloise Amelia and Bradley Stokes to provide some musical entertainment on the evening, and will finalise what sort of event it will be next year. The fashion show was a great success, but it depends if we have any clothes donated for this year’s Operation Santa. So watch this space and I will keep you posted.

Keep yourself updated on what we’re doing this year!

 

 

A volunteer is for life … not just Volunteers Week!

The importance of saying thank you to your volunteers

What better way to introduce an article about celebrating and recognising volunteers than to talk about our fabulous main award and highly commended awardees from #dva17? These wonderful volunteers were nominated and recognised for their outstanding commitment, and desire to make a real difference in local communities.  We recently had two wonderful celebrations when the Mayor and Mayoress, Cllr Dave Tyler and Barbara, welcomed these exceptional volunteers to the Mayor’s Parlour and Council Chamber.  These lucky guests enjoyed a special behind the scenes tour, where they learnt lots of fascinating facts and enjoyed tea with the Mayor and Mayoress.

Volunteers Week a national celebration of all things volunteering

1st to 7th June is an annual celebration of volunteers and volunteering. It’s a great opportunity to do something special for your volunteers to say thank you and take the opportunity to maybe recruit some new volunteers too! So let’s get you thinking about how you will say thanks, celebrating and recognising your volunteers’ contributions.

I think this quote from NCVO’s Quick Guide to Thanking Volunteers will hopefully get you thinking … Saying thank you isn’t just for Volunteers Week, it should be an integral part of your volunteer programme…

 “On the surface, saying thanks is easy – we all do it every day without thought, but saying thanks in an organisational context can be a very different prospect. Firstly, it can be easy just to forget if, like many charities, your trustees and leadership team have an ambitious vision, then the pressure is on to always look forward, at the expense of reflection.

Or your charity may be characterised by a rigid hierarchy that doesn’t always encourage positive feedback to be filtered down. Because volunteers don’t get paid, you might think that we should naturally be more inclined to thank them, but it might be just as easy to take their generosity for granted, especially if they have been with you for some time. Perhaps worst of all, though, is the ill-judged thank you – too fleeting, insincere, or undeserved. At best it may fall flat; at worst it can anger and linger. So how, how often, and to whom you demonstrate gratitude should be as integral to your volunteer management strategy as their recruitment, training and retention.”

Why not get thinking about how YOU are going to celebrate your Volunteers

Why say thank you?

There are lots of tools you can use to retain your volunteers once you’ve found them and one of the best is simply saying thank you. These are probably the most important two words in any volunteer manager’s vocabulary! You should be saying thank you regularly, rather than once a year during Volunteers Week, so why not start thinking now about how you could do this more often?

Say thank you to your volunteers as they leave at the end of the session they are helping with and encourage staff who work with volunteers in your organisation to do the same. After all a thank you doesn’t cost anything and will help the volunteer feel appreciated, and know you value the time they give to help.  Some volunteers don’t like a lot of fuss and would be embarrassed, whereas others like to be the centre of attention. You know your volunteers best but if you don’t, ask the person who looks after them when they are there and see what they think. A little research really helps to make the thank you more personal and genuine.

When you read surveys of why volunteers leave, one popular reason is not feeling valued or appreciated. You can easily rectify this with two little words, so get planning and say thank you more often!

Who should say thank you?

We’ve talked about the value of showing appreciation and saying thank you to volunteers, and I think another important thing to consider is who should be saying it!  This probably seems an odd thing to say but it’s something you need to think about isn’t it?

  • The person who supervises the volunteer on their regular volunteering slots could be saying thank you at the end of the session. If you train other people in how to support and manage volunteers, it would be a good idea to include a short section on how to recognise volunteers’ contributions and the importance of those two little words!
  • You as the Volunteer Co-ordinator could be holding an event to recognise the contribution of a group of volunteers.
  • For a more formal event what about the Chair or Chief Executive saying thank you? This would add a certain formality to a gathering, but would also hopefully make the volunteer feel important.
  • If you are holding a formal event, you could have a V.I.P. taking on the role – maybe a local MP, the Mayor or some local dignitary who supports your project. In Dudley borough, the Mayor takes on the Volunteering Champion role each year as part of their duties and is usually delighted to support and events involving volunteers.
  • If the person speaking at an event isn’t you or the person who supervises the volunteers, make sure you give them some background information about what the volunteers do, not just a list of names. This will help to make the whole thing more personal.

Just remember!

Try to tailor the way you say thank you to the volunteer[s]. If they don’t like a fuss, don’t arrange a formal red carpet event or they may well not turn up! You may have to downscale it to coffee and cake to make them feel more comfortable!

How to value volunteers

When you are planning how to recognise and celebrate your volunteers you may have a number of things to consider:

  • How many volunteers you have
  • When you need to hold the event to ensure as many as possible can attend – there’s no point choosing a Wednesday evening if half the volunteers are at their Zumba class! Checking availability is a sensible step.
  • Is it an informal gathering or a more formal occasion?
  • Where you will be holding it? Don’t just think about the geographical location, but also about things like parking, access for those who may be less mobile and how big a venue you need.
  • Who to invite – if you need someone key to attend such as your Chair, Chief Exec, the Mayor or a local MP, you may need to work the event around their availability.
  • Plan a programme for the event – a rough plan of who’s doing what and when is always reassuring and if it’s a more formal event, you may wish to have a printed programme for guests.
  • Budget – this is probably the most important thing to consider! If you are a small organisation and don’t have a budget for volunteer recognition and celebration, this may restrict your plans a little. You can do a great event on a shoestring, if you can find a free venue, free certificates from your local Volunteer Centre [we produce them every year for our local groups], get people to bring a contribution towards refreshments/buffet etc.

Just remember!

It’s quality that’s important and a genuine wish to make volunteers feel valued.

How to tell the world [well at least the local area how much you value your volunteers?]

 There are lots of ways you can do this and most of them are free!

  • Newsletters – have you got an organisational newsletter? This is a great place to tell other staff, volunteers and clients, just how wonderful your volunteers are. Add a photo and you are onto a winner!
  • Website/Blog/Twitter/Facebook/other social media – a popular way to share what you think of your volunteers with the world [literally via the World Wide Web] is via your website or social media streams. A winsome photo is a sure fire way to get your good news shared. When I published the photos from Dudley Volunteer Awards in October 2017, I had over 6000 views of the photos in 48 hours on the dva17.wordpress.com blog! If you aren’t au-fait with social media, why not attend a free local ‘Write here, write now’ session run by friendly staff from Dudley CVS, who will be able to support you to tell your story and get to grips with a variety of media platforms.
  • Local media – newspapers, radio and TV – are a great way to show your pride in your volunteer[s]. Don’t forget to tell them why your volunteer[s] deserve recognition and hopefully this will also help raise the profile of your project or organisation. Black Country Radio is a local community radio station and always looking for guests for their shows, so why not get in touch?
  • Awards – Dudley Volunteer Awards are an annual event held alongside Dudley CVS’s Annual General Meeting. Local volunteers [both individuals and groups] can be nominated and recognised at this high profile celebration. The winners are chosen by a panel made up of the Mayor, local decision makers, voluntary sector reps and our Chairman. Nominations for Dudley Volunteer Awards open in June each year and everyone nominated for the awards is invited along to the Dudley Volunteer Awards celebration in October. You can nominate now by visiting this year’s Awards blog https://dva2018.wordpress.com/ and clicking on the Nominate There are also the Mayor’s Civic Awards, which are another annual award scheme.
  • Queens Award – if you want to nominate a group of volunteers, why not consider this award? It’s a prestigious award and equivalent to an MBE for voluntary groups and charities. You can find out more by visiting the Queens Award website or by contacting Eileen at Dudley CVS Volunteer Centre on eileen@dudleycvs.org.uk

Miracles do happen

What an incredible Operation Santa we had in 2017 as it was none stop from the moment we opened up our grotto until Christmas Eve!  Piles of lovely gifts have poured through the door and this year we have reached more children, young people and families than ever; including children with additional needs, young homeless and even victims of crime. Our donations have come from kind-hearted individuals, partners and local businesses.

It’s certainly been a rollercoaster of emotions, from tears to hysterical laugher and everything in between. There have been highs as we’ve experienced people’s sheer goodwill and generosity, when ‘miracles’ have happened and lows as we’ve learnt the individual stories of those who have needed support this year.  People collecting the gifts to pass on to children, young people and their families have become emotional that through the kindness of our donors, they can spread a little festive spirit and lots of hope that people do really care when recipients feel there is nothing to look forward to.

We’ve had a couple of firsts again this year and a number of miracles, which I will thoroughly enjoy telling you all about!

Brilliant Businesses

Where would Operation Santa be without the community spirit, munificence and commitment of local businesses?

There’s Blaze Hair of course, who’ve campaigned for us every year for the past 7 year and have as always, gone the extra mile.

One new business contact was Lee Southerton from Volks Magic. Sarah Steventon from Dudley MBC FAST Team introduced him to Operation Santa and he jumped straight into supporting us, leaving a dazed and teary Eileen with £1000 in cash when they first met!  He has followed this by regular cash donations and huge drops (accompanied by Billy the Elf) of toys and gifts from his generous supporters, who have given to Lee’s Christmas campaign ‘Santa’s a Gangsta’ for 5 years.

Gary Barfoot from the Little Plumbing Company in Netherton is one of our newer supporters and this year was on a mission.  Through his business contacts and with support from his lovely wife Jane, who works at Netherbrook Primary School, he raised an incredible £850 in donations.

Nicklin are one of our longest serving business supporters, having been an integral part of the Hope Charity who used to finance Operation Santa, before it ceased in 2009.  As always they dropped off a great selection of toys to support the appeal. Here’s their comment on this year’s appeal.

“Thanking The Nicklin Team and Clients for their fantastic donations once again this year. Nicklins have been part of Operation Santa which is supported by Dudley CVS Volunteer Centre for several years and are always amazed at the wonderful response. Hopefully we will have helped put a smile on a few more faces again this year. The donations we have will be delivered by Clarks Archive Storage (who do this voluntary for us every year) to the Dudley CVS Volunteer Centre tomorrow. They will then be distributed to local families.”

 

Our Business Ambassador

Fresh from receiving their ‘Business Supporting the Community Award’ at Dudley Volunteer Awards 2017, Operation Santa’s newly appointed Business Ambassador was on a mission.  This year Brett and the Angels have generated an awe inspiring 12887 donations and pulled off several ‘miracles’:

  • Through a contact at his gym, he has organised food weekly food deliveries to the Hope Centre in Halesowen, so they can give people attending their Sunday lunches a lovely meal. The first week it was a well-known brand of ice cream amongst other things. Yum yum
  • He generated and organised a jaw-dropping 8000+ secret Santa donation of brand new clothes and toys from a business who wants to stay under the radar.

He’s also raised over £2700 through his fundraising efforts and organising the Jingle Bell Jog, when he and his angels, friends, family and Operation Santa ‘Boss’ did an eight mile walk from the salon to Caunsall in early December. walk [PIC MONTAGE]

Brett’s contacts boosted the appeal financially too, with sizeable donations from Paul Billingsley and Dean Banner.

Never one to rest on his laurels, he’s also partnered up with a domestic abuse charity going forward, with one of his stylists offering makeovers to people fleeing domestic abuse. Brett most certainly has a heart of gold.

 

Christmas Parties

This year we had our first ever sit down Christmas meal and family part, thanks to the fabulous Simon Leigh, Mike Knott and Carl Ackerman and their fundraising efforts.  They came long to DY1 Venue on 16th December with their lovely families to help us put on a very special party for families who would have little to look forward to at Christmas.  They paid for the food, a children’s entertainer and even goody bags or everyone to take away.

Donna, Dawn and Kayleigh from Lunch on the Run, a social enterprise who are based at DY1 Venue and run the café there, volunteered to give up their Saturday and slave over a hot stove, producing a delicious hot Christmas lunch.  Lots of the children and quite a few of the adults had seconds, with Donna’s buttery mashed potato being a firm favourite.

Our very own Santa PC Paul Davies also gave up his Saturday and brought along three young people to act as elves in the grotto, helping with welcome drinks, waiting on tables etc.  They were a great help.

Dudley Youth Health Champions made us Reindeer Food bags and special hot chocolate pouches to go in the goody bags.

The feedback from the children and their families was very positive, so although it was a wonderful if tiring afternoon we had so much fun that we are doing it again in 2018!

 

Our amazing supporters

We had over 100 supporters this year and there’s a list on the blog page, but there are some very special people who deserve a round of applause and to whom I would like to say a heartfelt thank you.

Louis Ackerman was this year’s Captain of Hagley Golf Club and after a pitch from his son Carl Ackerman, decided to make Operation Santa his charity of the year. We have never been anyone’s charity of the year before so this was a great honour and momentous way to start Operation Santa 2017 in the late summer.  His fundraising efforts have secured us a large donation, which will certainly boost the funds for this year’s appeal.

Simon Leigh, Carl Ackerman and Mike Knott are a group of friends from Kingswinford Charity Football Club, who have been supporting us for a couple of years now and this year did the biggest toy drop in Operation Santa history, spending an incredible £2500 at Smyths Toys. They also came up with the idea of putting on our first ever Christmas lunch and party, which all came together in less than a month, thanks to they and their families’ unstinting hard work and generosity.

Airtime are a social group for people with COPD, which is organised by the Integrated Plus Project and meet at DY1 Venue once a week.  They very kindly offered to make cards, gift tags and decorations for this year’s appeal, and are already planning what they will make this year too!

Then we have our faithful ‘regulars’ – Glynne School Club, Ice Blue and Tim & Tina Pace, who come back every year laden with gifts and boundless goodwill.

We also had our youngest ever supporter Jack, who came in with his mum and donated a brand new puzzle and a little note, bless him J

 

Strike a pose!

Every picture tells a story and we have some great ones from this year’s Operation Santa, so why not have a browse?

How did we do?

Why we do it

We’ve had some lovely feedback from some of our recipients and I have also shared some sad tales this year too, including an arson attack, a burglary and children being taken into care at Christmas. Thanks to the generosity of lovely local people, businesses and statutory partners, we have helped to add a little Christmas cheer.

May I have a round of applause please?

I would like to pass on sincere thanks to all the lovely people who have supported us, but also some very special people who have helped make Operation Santa a reality and have really gone the extra mile.

Brett Harris  for his passion, commitment and unfailing support

Rose Cook Monk for her help with elf duties and her lovely husband Andy for being our volunteer sleigh driver, whizzing around the borough collecting donations.

The lovely team from Brierley Hill Civic Hall, who have kept us plied with coffee and cake, moved boxes and found random items as we have needed them. We have been a real disruption at times, but they have put up with us and our incessant stream of visitors.

Did we have a panto? Oh yes we did!

Huge thanks to the fabulous Brierley Hill Musical Theatre Company, who have done us an amazing price on their tickets, meaning that 180 tickets for their pantomime ‘Mother Goose’ could be purchased. This is always a fab experience for the children who attend and is often their first experience of going to the theatre.  Oh yes it is!

 

Thanks to BHMTC for doing very special prices on the tickets. 170 at panto performance.

Share our journey and join Operation Santa

If you would like to help next year or want to see what we are up to, why not join in the fun and share our stories as they happen.

BLOG:   www.operationsanta.wordpress.com  simply visit the blog and sign up to follow us, then you will get an email each time I post a story.  You can also download our wishlists for gifts and essentials, and see who’s been supporting us so far.

FACEBOOK:  join us at for the latest news and stories https://www.facebook.com/Operationsanta.Dudleyborough/