What we can achieve if we work together! Celebrating inspirational local people, groups and projects across Dudley Borough #dva19 #dvastory

Dudley CVS’s Annual General Meeting and Awards is a celebration that recognises inspirational local volunteers, people and groups who generously give their time to help make life better for others in Dudley borough. It’s also a time to reflect on some of our greatest achievements throughout the year and to spotlight some of the amazing projects, groups and individuals we have supported. It’s also a lovely opportunity to join our colleagues at the Brierley Hill Civic and showcase our wonderful venue and what it has to offer.

At this year’s event we spotlighted some of the projects, groups and individuals we have been working with during 2018-19 and shared a snapshot our annual review; how we’ve been connecting, inspiring and championing great community work across the Dudley borough. Take a look at the full annual review here: http://www.dudleycvsreview.org

Last year our Carers Co-ordinator and Integrated Plus team continued to support more than 1,000 unpaid carers, people in crisis and those with complex needs. Our Integrated Plus team build a network of support around individuals, ranging from practical help, financial support and community activities to help them to become more socially connected and resilient.

During our AGM we spotlighted our work to develop the Integrated Plus High-Intensity User Service (HIU), supporting people in crisis and those with complex needs. Read more about the project on Danielle and Kelly’s blog post, “Our support to individuals all starts with a phone call and a cuppa.” https://bit.ly/2oXV5X6

Our Healthwatch Dudley colleagues shared highlights from their work last year, you’ll find their annual report here: https://bit.ly/33RAT7K

Integrated Plus, Healthwatch Dudley and our Carers team bring their different skills and experiences together in a way that benefits the sector and ultimately, the communities the sector supports.

Our work with Dudley’s Young Health Champions inspired Lauren to tackle period poverty. Her idea to make up packs now sees them distributed in all sorts of places, from family centres to schools. Lauren is making a real positive difference to the mental health of other young people https://bit.ly/2BEL7fT

We spotlighted Airtime, a weekly group for members of the community with COPD and related conditions, and our work to support the group to become independent and sustainable. Airtime was one amongst 200 hundred not-for-profits we supported last year.

We worked with Age UK Dudley to support a common aim: keeping vulnerable people connected and well. 9 groups were helped to kickstart or expand their activities with grants of between £250 and £500. Age UK funding helped Wall Heath Ladies Choir to get started and get a further grant of £3,000 https://bit.ly/31DCOeD

Our support to groups last year led to 32 successful funding applications totalling almost £2,000,000. We’ve supported groups to raise more than £11.7 million from grant funders over the past 11 years!

Our work with Dudley Voices for Choice (DVC) resulted in them being awarded a grant from the National Lottery Community Fund totalling £415,720 to maintain a regional self-advocacy network https://bit.ly/2MGZeYd

We brought together local charities CHADD, Barnardos and Phase Trust to design a service that would support vulnerable people who were involved or at risk of becoming involved in child criminal exploitation. Read more about the NAVIGATE project: https://bit.ly/2Jf3H2r

We’ve gathered local doers, creatives, makers and all kinds of people who shared an appetite nurture a culture of curiosity and kindness in Dudley town centre. https://bit.ly/361vrkQ

Our work in both Dudley and East Coseley Big Local show how we bring all sorts of people, organisations and partners together to build kinder and more connected communities.

Our Volunteer Centre helps people from all walks of life to connect with good causes and start making a difference. Last year we linked the Art Yard with incredible volunteers doing great things across Dudley borough. Artworks were created in celebration of what volunteers do to help their local communities. https://bit.ly/32C6URb

Following our AGM and highlights from 2018/19 it was time to focus on the awards part of the evening, celebrating local volunteers, people and groups who generously give their time to help make life better for others.

Listen back to the Dudley CVS Awards on Black Country Radio!

 

Deb Brownlee received the Arts and Heritage Award for her tireless work to reopen and restore St John’s Church in Kates Hill and turning it into a community hub. Deb’s nominator said “The ‘never say can’t’ attitude of this group is utterly remarkable and the obstacles they’ve had to overcome would have defeated most. Deb’s dedication is exemplary and having spent 1000s of hours on her beloved project is fully deserving of an award”.

The Sporting Champion Award was awarded to Bryn Nicholls and Briony Tonks from Oldswinford and Stourbridge Social Cricket Club. Bryn and Briony have developed a supportive and fun programme of cricket activities for disabled children and young people. Their nominator said “The needs of participants are to the forefront of Bryn and Briony, and sessions are planned and delivered so as to help all involved to develop both personal skills and social skills.”

Kyle Harper was awarded this year’s Ray McGuirk Young Volunteer of the Year Award. Kyle helped to set up All Stars Youth Club, and regularly volunteers at the club which caters for young people with special educational needs and disabilities aged 8-30 years. Kyle’s nominator said “All Stars Youth Club initially had no funding. Kyle decided to fundraise by doing a bag pack at Tesco which raised over £300. He also solely arranged a Charity Ball with singers, raffle, bingo and a disco, raising £700!”

The Business Supporting the Community Award went to Julie Bate from Amblecote Sainsburys for the dedication she has shown to local family carers and organisations that support them in Dudley borough. Julie’s nominator said “She has a social conscience and has made a real impact by helping us all to create positive spaces for people who are struggling with their caring role. She listens to people when they feel unheard, takes action and inspires others to do the same.”

Friends of Wollescote Park received the Community Champion Award for all their hard work to make the park a beautiful oasis for the community. The person who nominated Wollescote Park said “The group are really innovative and tenacious. Their exceptional commitment to involving the whole community and being inclusive is to be commended. Their project work is an inspiration for other community groups.”

Recovery Café volunteers received the Kindness and Inclusion Award. Their nominator said “All the volunteers are, or have been dealing with their own issues, whether that be mental health, addiction or financial hardship and they are all getting through it and supporting each other as well as the customers of the café.”

 

The Mark Ellerby Award for enterprise, digital and technology went to Mike Tolfree, Oliver Bennet and Callum Fowkes who are all volunteers at the Beacon Centre’s FabLab, a workshop that develops visually-impaired people’s digital manufacture skills. Their nominator said: “Mike, Oliver and Callum are hugely dedicated to the Beacon’s FabLab and their enthusiasm has been instrumental in ensuring the successful launch and 1st year of FabLab”

Their nominator said “Mike has pushed forward on an artistic level taking the quality of products to a level we didn’t expect so early on, enhancing photographic and personalised ornaments and corporate branded items such as T-shirts, keyrings and signage”

“Not only has Oliver immersed himself in smart device accessibility to help the Beacon Centre’s visually-impaired customers, he’s dedicated to 3 clients in our home visiting scheme, helping them get out and about, giving IT support & helping one to set up their own company.”

Callum’s nominator said that he “developed his knowledge of 3D printing and design for FabLab to produce bespoke items such as 3D tactile maps. These 3D maps enable visually impaired people gain a better understanding of new surroundings & environments through touch”

“Without Mike, Oliver and Callum, the Fab Lab would, quite simply, not be able to operate.”

The Gordon Lindsay Award for Long Service, is an award for special local heroes who’ve dedicated more than 20 years to their communities. This was awarded to Jillian Fielder.

Jillian has been volunteering for 35 years to help children and young people develop, either with the Boys Brigade or the toddlers group she leads. Jill’s nominator said that her Boys Brigade group “provides a safe environment where children can run off steam, be children, build their confidence and self-esteem by trying new things and discover for themselves who they are as individuals.”

Jill’s Mom & Toddler group “also provides adults with the rare opportunity of sitting and chatting with friends, which helps to reduce isolation and loneliness and encouraging people to make new friends”

And Jill’s nominator thinks Jill is so special because “She sees the hardships that some of these children are going through and strives to make a positive difference to their lives. She is a hidden gem to our community.”

This year’s event also introduced a new award Operation Santa Business with a Big Heart Award.    

Operation Santa is a local campaign, which is run by Dudley CVS. Every year donations of new toys, gifts, food etc. are collected and distributed to local voluntary and community groups who support children, young people and families in crisis within Dudley borough. This year Dudley CVS recognised two outstanding businesses that had generously supported the campaign.

The Court House in Kingswinford, provided 100 free Christmas carvery dinners for children who would otherwise not get a Christmas lunch.

Garry and Hayley Aulton behind Beer Buz, organised a reverse Santa where people brought presents, plus an auction of donated items.  This auction raised over £3500 for local children and young people this Christmas.

View the full photo gallery from the event on the #DVA19 blog

What people said:

Always a special evening … I am in awe of all the volunteers who give so much to this community

I never cease to be amazed at the wonderful work that is being carried out by our volunteers!

Kindness ♥♥

Inspired, enthused and motivated to volunteer. Thank you DCVS!

Lovely to see kind, hardworking people recognised and the difference they make.

Inspiring and humbled. Great to see people being recognised

Still lots of things to achieve but let’s hope we are on the right road to success

Proud to work in Dudley ♥

A wonderful uplifting evening

Volunteers are worth their weight in gold x

 

How many expectations? or 7 years of Social Media Surgeries in Dudley Borough (part one)

There have been social media surgeries in Dudley for more than 7 years.

Since Melissa Guest organised the first on Dec 8th 2010 a varied group of volunteers have run 65 different events in Dudley, Halesowen, Stourbridge and Brierley Hill.  We really didn’t expect this, in fact we expected pretty much nil, nada.

327 of you have signed up for some sort of help,  and we’ve recorded 45 website and social media sites we’ve helped you set up and run. (although we reckon it’s much more than that).A network of committed people have run social media surgeries in Dudley, Stourbridge, Halesowen and Brierley Hill. We even made the news.

Life is likea cup of tea. (2)

These posts are a chance to look at three things…

  1. What is a surgery and how does it fit in with other support for community groups in Dudley and..
  2. What you make of the format – the way of working
  3. What some of you have gone on to do, resting on the skills and confidence you’ve picked up through the surgeries

So lets start with the first…..

Alison Mel and Becky at a social media surgery in Dudley

Alison Mel and Becky at a social media surgery in Dudley

What are they?

A social media surgery is deliberately informal.

  • It’s a place and a time where people with some experience of using social media can sit alongside local community groups, volunteers and charities and help them make better use of the web.  These places are deliberately relaxed, typically a cafe, where you can talk and think and explore and learn together, and say thank you by buying the person who helped you a quick cuppa.
  • It’s the opposite of training.  You don’t get lectured at. Instead someone will ask you what you are trying to achieve, listen to how you already use the internet and offer suggestions.  If something appeals to you you can dig deeper, together. And it is practical. People will help you set things up, there and then, wwhether on facebook, twitter, a new website.
  • A social media surgery is a loop of generosity.  The surgeries are much more than an expert volunteer surgeon supporting a local community group. They  recognise that helping each other can be far more rewarding than passively receiving help. Whether you think you’ve come to learn or to teach everyone tends to end up sharing what they know with each other.   This is a intentioanl, it’s the loop of generosity.
  • They shrug off key performance indicators and unrealistic aspirations.  Surgeries are run with zero expectations.  They are built on a principle that expectations often lead to disappointment.  If you think 20 people ought to come, but ‘only’ 10 do then you end up demoralised. You may even give up.  Zero expectations means that even if one person is helped that’s a win, 10 turning up is a spirit-lifting-humdinger-of-a-fantastic-thing.  By taking this approach they are more fun to do, so more likely to be there, so better able to help.
  • A social media surgery is a platform.  By providing a space for people to share skills the surgeries underpin so much other work. They help boost the flow of civic information within a neighbourhood and across the internet.  This can be about local services, activities, events, campaigns. It can be information from the third sector or the public sector. It can also be the possibilities tied up in relationships people nurture through being able to share and support each other online.  It can also be the unexpected happenings that spring up because people get to be in the same space and learn together.    All this nurtures connections and grows the civic conversation online.  Upon those connections and those conversations can rest a more vibrant, richer place to live.

The surgeries are run by a group of committed people, some may happen to work for the CVS, but the surgeries sit in a wider movement of people who simply want to share digital skills, for free, with local active citizens.

For your next social media surgery please look at www.socialmediasurgery.com. 

 

 

A snapshot of our work supporting people, communities and organisations over the last year

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I’m really pleased to share the work that my colleagues and I have been doing over the past year in a our most recent annual report. So new, it’s not yet hot off the press, the 2015-16 annual report is a snapshot of the work we’ve done between April 2015 and March 2016 to support individuals, communities and organisations across Dudley borough.

Continue reading

Supporting innovation in our sector

Innovation T&F group questionBack in September we invited people to help us design a programme of support for our sector who are keen to lead innovation and transformation in their teams, organisations or communities.  This was part of work that Dudley CVS staff and trustees have been undertaking around five priorities we set ourselves this year, which I blogged about in August.

The group of us working on the priority around innovation, transformation and sustainability have recently fed back to Dudley CVS board, below are the highlights. These are from in depth conversations with leaders of eight different organisations in Dudley borough.

What do innovation, transformation and sustainability mean for people in different contexts?

Innovation

“Seeing things that work in other contexts and bringing them to your own work and applying them in different ways, to different things.”

“The ethos and core of who we are stays the same, but the way we meet that has to be continually up for discussion.”

Transformation

“Culture change.” “It needs strong vision and leadership.”

“It is ongoing on constant.”

“It is about change, responding to change, adapting to change, including being responsive to digital technologies.”

Sustainability

“Survival – diversifying income streams, looking at a variety of funding models.”

“I used to think it was  about staying where you are. Now I think it’s about pushing forward.”

“It’s not about the organisation, it’s about the customer. If the way to preserve services is that our organisation isn’t here, that’s fine. We have to help people to help themselves.”

Innovation, transformation etc definitions

Emerging themes

The people we have spoke to frequently touched on ways in which the sector is becoming more like social enterprise, using tactics previously thought of as belonging to business. Publications such as the Compendium for the Civic Economy and The Convergence Continuum: towards a 4th sector in global development? highlight ways in which the boundaries between the private, public, and non-profit sectors have been blurring. Pioneering organisations have emerged with new models for addressing societal challenges that blend attributes and strategies from all sectors. They are creating hybrid organisations that transcend the usual sectoral boundaries.

The key question we explored with people we have spoken to was: how might we support voluntary organisations in Dudley borough to innovate, transform and become more sustainable? We were explicit that ‘we’ didn’t mean specifically Dudley CVS, it could mean anyone who wanted to be involved, including people supporting each other.

Five headline themes are emerging around:

  • Collaboration and less competition. Collaboration has been mentioned more frequently than anything else.
  • Seeing or knowing about other things from elsewhere / other contexts to bring and innovate with. This has come up a number of times.
  • Creativity – trying things out, making mistakes. This has also been mentioned a lot, sometimes in relation to a perception that the sector underestimates it’s knowledge and skills, it’s ability to be nimble and creative. People we spoke to wanted the sector to be more confident.
  • Commissioners understanding the impact and value of the sector. (Influencing commissioners was also a major discussion point in the Task & Finish group which met to discuss supporting collaboration in the borough.)
  • Vision and leadership.

Other points which stand out from the conversations include how we respond to and use digital technology to help innovation etc. Also suggestions about using assets (buildings, equipment, skills etc.) differently, and sharing assets with each other. One conversation delved into alternative forms of finance, such as social investment bonds. Another explored the importance of language and framing – the need to help overcome fear, resistance and closing in with an optimism around opportunities and a focus on what we do have (rather than what is being taken away).

Our next step is to start evolving our some of our support to respond to what we’ve found, and the ideas we heard during these conversations. We’d love to hear from you about:

  • Your thoughts on the emerging themes
  • Ideas do you have around support you would like
  • Examples you’ve seen or read about of innovation being encouraged and nurtured

The New Reality – guidance for digital transformation in our sector

the-new-reality-highlights-from-the-study-3-1024

“The digital revolution has already happened, and we are living in the aftermath”

A really practical report and wonderful set of resources was published by Julie Dodd (@JulieDodd) a few months ago which I would highly recommend having a look at if you work or volunteer in our sector. It is all about how we can make our way along the journey to using digital technology to achieve the outcomes, impact and change which our organisations exist for. The resources have been created and drawn together following interviews with 50 senior leaders and digital experts from both inside and outside the non-profit sector. The New Reality site is a helpfully curated online resource comprising:

  • An overview and links to content about each of the 6 key themes:
    • leadership
    • culture
    • infrastructure
    • innovation
    • funding
    • service delivery
  • Some really lovely and useful resources, called take aways, which include the poster below, snappy slide sets and a video
  • The full report and an executive summary

The following are a few of the insights from the Executive Summary which really resonate with me:

  • Digital services will deliver greater value than anyone can imagine (but first we need to address the culture and infrastructure issues that are standing in the way)
  • Until sector leadership stops delegating responsibility for digital we’re not going to get very far
  • You don’t need a digital strategy. “Having a digital strategy will soon seem as ridiculous as having an electricity strategy”
  • A tried and tested process for delivering transformation already exists – it’s just not being used
  • The next stage of digital for non-profits is not fundraising and marketing
  • We need to think beyond web to a broad range of digital technologies to achieve maximum impact

I’ve been meaning to write here about The New Reality resources for some time (thank you to Paul Webster for bringing this to our attention), and I started working on this post while at Local Gov Camp in Leeds. Local Gov Camp is an unconference bringing together people who care about public services, which has a strong focus on digital / tech. I was fascinated to discover that people who work in local government seem to have many of the same concerns and challenges as people in organisations in our sector, though our starting positions are different. Perhaps there is potential for developing some solutions together.

Below is one of the take aways from The New Reality: 20 ways to achieve digital transformation in our sector (also available in pdf). I’d love to hear what you think about The New Reality research, the resources and what support you would like from Dudley CVS in relation to digital transformation. Leave a comment here or get in touch with us on twitter (@dudleycvs) or Facebook.

poster from The New Reality